In their own words:
BEE SECURE Helpline and BEE SECURE Stopline are operated by the BEE SECURE consortium, a joint initiative of the Service National de la Jeunesse (SNJ) and Kanner-Jugendtelefon (KJT), which is a service managed by CJF. The initiative is coordinated by SNJ in cooperation with Luxembourg House of Cybersecurity, Police Lëtzebuerg, and the Parquet Général du Grand-Duché de Luxembourg.
BEE SECURE is co-funded by the European Commission through the Connecting Europe Facility programme. The initiative is supported by the Luxembourg Ministry of Education, Children and Youth, the Ministry of the Economy, and the Ministry of Family, Solidarity, Living Together and Reception of Refugees.
BEE SECURE is part of two European networks: INSAFE (awareness centres) and INHOPE (hotlines for reporting illegal content).
BEE SECURE Helpline
By telephone
The BEE SECURE Helpline 8002 1234 is a free confidential telephone service that anyone – regardless of age- can contact with questions related to internet and digital media safety. It serves as a first point of contact offering anonymous and confidential anonymous guidance and tailored advice. When necessary, the team can refer callers to specialised services.
The BEE SECURE Helpline is opened Monday to Friday from 9am to 4pm (from the Luxembourg network only).
In writing
Alternatively, citizens can contact the BEE SECURE Helpline team in writing via a contact form.
BEE SECURE Stopline
The BEE SECURE Stopline allows the public to anonymously report potentially illegal content found online. Reports are handled in collaboration with national and international authorities and partners.
The following types of content can be reported:
- Child Sexual Abuse Material (CSAM)
- Racism, revisionism or discrimination (including hate speech)
- Terrorism
Detailed information on how to report such content is available here.
The corresponding reporting form can be found here – it is accessible 24 hours a day, 7 days a week.
For questions related to other illegal online content, please contact the police or the BEE SECURE Helpline 8002 1234.
Links to the websites:
https://www.kjt.lu/en/bee-secure-helpline/
https://www.kjt.lu/en/bee-secure-stopline/
Socials BEE SECURE
https://www.facebook.com/BEESECURE
https://www.youtube.com/user/beesecuretv
https://www.instagram.com/beesecure.lu/
